Yes, you can cancel Talkspace at any time.
To change your Talkspace subscription, go to Talkspace.com and sign in. Click on the menu icon in the top left corner of the homepage and select “My Subscriptions.” On the My Subscriptions page, click on the subscription you want to change and select “Change Plan.” On the Change Plan page, under “How do I cancel my subscription?” click on “Cancel My Subscription.
Unfortunately, Talkspace does not offer refunds.
Yes, you can pause Talkspace at any time by clicking the “Pause” button on the top right corner of the app. When you resume listening, you’ll be right where you left off.
To cancel an appointment with Talkspace, you will need to call customer service at (855) 855-1212.
No, Talkspace does not allow users to pick their therapist. Therapists are assigned based on a variety of factors including clinical experience and patient preference.
Yes, Talkspace does have Spanish speaking therapists.
BetterHelp, a company that provides online counseling and support services, faced allegations of fraudulent practices in 2017. The BetterHelp controversy began when it was revealed that the company had been billing for services that were not actually provided to customers.
Talkspace therapists respond to messages within a few minutes, but sometimes it can take a little longer.
If you’re feeling really down about your situation and therapy isn’t helping, it may be time to consider whether continuing is the right decision for you. You might want to speak with your therapist about your feelings and see if they can help you find another way to get relief. If you decide to quit therapy, be sure to let them know as soon as possible so they can make adjustments in their treatment plan.
